Return & Refund Policy

Last Updated: August 6, 2025

1. Return & Exchange Period

You may request a return or exchange within 7 days of receiving your order. After 7 days, we unfortunately cannot accept returns or issue refunds.

2. Eligibility for Returns

• Item must be unused, undamaged, and in original packaging.
• All accessories and manuals must be included.
• An unboxing video is required for any damage or wrong item claim.
• Proof of purchase (receipt/invoice) must be provided.

3. Non-Returnable Items

• Used or damaged items after delivery.
• Sale or promotional items.
• Hygiene-sensitive products like earbuds or AirPods, unless defective.

4. Return Shipping

A flat Rs. 200 return shipping fee applies to all returns and exchanges.

If the return is due to a defective or incorrect product, Mobency Store will cover the shipping cost.

5. Exchange Policy

Exchanges are accepted for:

• Defective or malfunctioning items.
• Wrong product delivered.
• Color or variant exchange (based on availability).

6. Refund Process

Once we receive and inspect your returned item, you’ll be notified via email. If approved:

• Refunds will be processed to your original payment method or bank account (for COD orders).
• Refunds take 7–14 business days to reflect.
• The Rs. 200 shipping fee is non-refundable.

7. Damaged or Wrong Items

If your product arrives damaged or incorrect, contact us within 48 hours of delivery with your unboxing video and order number.

8. How to Request a Return or Exchange

Our team will guide you through the process and provide the return address.